Customer Support - Service & Repair
Service and Repair
Dependable service is part of our commitment to you throughout the entire life cycle of your extrusion equipment. We provide a one-stop parts and service center for maintaining, reconditioning, and retrofitting your machinery.
Extensive Parts Inventory
We maintain a vast array of mechanical and electrical spare parts inventories ranging from feedscrews and barrels to thermocouples, heaters and motors.
24/7 Customer Service
We believe you should have access to a person when you have a problem. That is why we have service technicians available 24 hours a day, seven days a week, to handle emergency parts inquiries and service needs.
Timely Response
In-stock parts can be shipped within one business day. When emergencies happen, we will work with you to get your machinery up and running as soon as possible.
Technical Capabilities
Comprised of mechanical and electrical engineers with a wealth of industry experience, you can be sure that our service technicians understand the intimate mechanics of extrusion processing and computer controls.
Personalized Service
Our customer service personnel are available to coordinate parts shipments and assist with identifying the proper mechanical and electrical components for every application. If needed, we can also arrange for on-site service by a technician.When it comes to installation, we focus on single source responsibility by hiring, scheduling and supervising each subcontractor. Our team will check, calibrate and start-up all machinery systems to support an on-time and on-budget installation.
*The 24/7service is only available in Asia via our on-line service.
Of course, your project manager is backed by a dedicated team to ensure that your installation goes smoothly and on time.
To keep your line running long after it's installed, Davis-Standard, LLC has a dedicated Spare Parts and Customer Support Team that can be reached whenever you need them. Our Spare Parts Team has all your data on electronic file, so we can help you find a solution to your spare parts problems quickly and easily. Then there's our Customer Support Team. They'll help you with preventative maintenance, equipment retrofits, and servicing existing equipment. All you need to do is call.
Service Technicians are available 24 hours a day, seven days a week to assist customers with spare parts and emergency service needs.
24/7 Emergency Number
800-480-8105
or
For a service call:
Contact: Mike BrayPhone: (860) 599-6147
Email: mbray@davis-standard.com
